The seller feedback metric is used to measure customer service based on factors such as delivery, product condition on arrival, and communication. Using the five-star rating system, buyers can leave their feedback after purchase.
Amazon seller feedback scores between 95% and 100% indicate a fantastic buying experience. A high feedback score is visible on product listings and can reassure buyers of a seller’s integrity. What’s more, a higher feedback score mitigates the risk of account suspension. If your negative feedback rate reaches 25%, you risk account suspension