In some rare instances, you may not hear back from Walmart.com about your application for many weeks or even months. For example, if Walmart.com rejects a seller’s first application, the seller may not get a response to a subsequent application. When you reapply after being denied, the system flags your application as a duplicate, and you will not get a response.
If this occurs, please visit sellerhelp.walmart.com, select “support,” then “Password or Other Access Issue,” and finally “other access issue.” At this point, you may create an email ticket.
Once you’ve opened your ticket, you’ll want to provide as much data as possible about your problem so that support can help you effectively. Provide as much detailed information as possible to enable assistance to link your current application to any previous ones. You’ll want to include your name, company name, and address in your message, as well as a clear explanation of the purpose of your contact with them.
Inform them that you previously applied and were denied but that you have met all criteria and would want to ensure that your current application is considered. The more information you submit, the more likely your application will be sent to the appropriate department to evaluate your eligibility to sell on Walmart.com.